A third-party management partnership
Best-in-class management for flex & small-bay industrial.
Leasing, maintenance, accounting, reporting. Run with storage-grade discipline.
Small-bay is where self-storage stood a decade ago.
We built the operator it deserves.
Owner-operators · 100% focused on flex · Start with one park
Talk to us about a pilot
Tell us about your property. We follow up within one business day.
Two decades behind the platform
New platform.Not new operators.
United Flex is a new management platform built by operators with two decades of acquiring, developing, and operating commercial real estate across self-storage, industrial, and manufactured housing. The portfolio and completion figures here belong to our leadership team’s operating history, not to a completed United Flex engagement. We would rather tell you that plainly than dress a new brand in unexplained numbers.
- 20+
- Years operating commercial real estate
- $420M+
- Assets under management
- 3M+ SF
- Projects completed
- 100%
- Focused on flex & small-bay
Our leadership's operating history
Our leadership's operating history
Our leadership's operating history
The United Flex platform
The opportunity
Small-bay industrial is where self-storage stood a decade ago.
- Ownership is dominated by private individuals, family offices, and small syndications, not institutions.
- Frequent tenant turnover and constant make-ready activity reward disciplined, hands-on operations, just like storage.
- Institutional capital is targeting the asset class faster than operating platforms are being built to run it.
The white space
Big-box has national brokerage managers. Small-bay does not. That gap is the opening.
One playbook. Every park. Institutional-grade discipline on every asset.
Leasing, maintenance, accounting, and reporting, run with the same operating standard we built for our own portfolio.
What we do
One operating playbook. Every asset, every owner.
Leasing & Marketing
Tour-to-lease execution, renewal strategy, and pipeline visibility.
- Marketing beyond LoopNet: Instagram, Facebook, FB Marketplace, website + SEO, Google Ads
- Self-guided showings via keyless keypad access
- Renewal strategy tracked alongside new-lease pipeline
Maintenance & Capital
Preventive maintenance, work orders, and disciplined capex management.
- On-site facilities director, not a call once a month
- CMMS-tracked preventive-maintenance calendars and SLAs
- Capital projects scoped, bid, and delivered on budget
Accounting & Reporting
Monthly close, budgeting, and a standardized owner reporting package.
- Multi-owner accounting in one system of record
- Standardized monthly reporting package, every asset
- Budgeting tied to the capital plan, not built after the fact
Risk & Compliance
COI tracking, safety programs, and life-safety compliance.
- Automated certificate-of-insurance tracking
- Life-safety documentation kept current, not reconstructed at audit time
- Safety programs enforced on-site, not just written down
Tenant Experience
Onboarding, communication, and retention built into every touchpoint.
- Dedicated call center: every call answered, every lead captured
- Co-branded tenant introduction at transition
- Retention tracked as a monthly KPI, not an afterthought
Technology & Data
A connected PMS / CMMS / BI stack that makes every KPI visible.
- Rent roll and lease administration in one system of record
- Spot AI camera monitoring and Alarm Lock keyless access
- Real-time dashboards, not ad hoc email updates
Smart-site technology
We equip every park to think differently.
Best-in-class tools that a traditional manager simply doesn't deploy.
AI-monitored cameras
Spot AI
AI that observes the physical world.
- 24/7 AI monitoring, surfaces only the moments that matter
- Human-like deterrence & instant alerts, not passive recording
- NDAA-compliant, SOC 2 Type II, works with any IP camera
- Trusted by 1,000+ operators across security & operations
BHMA Grade 1 keyless keypad entry
Alarm Lock Trilogy
Vandal-proof all-metal keypad, built for outdoor bays.
- Vandal-proof all-metal keypad, built for outdoor bays
- Up to 100 unique user codes (3-6 digits)
- Weatherproof, rated from +151°F to -31°F
- Powers self-guided showings & keyless tenant access
A connected stack, not a spreadsheet with a logo
Property Management System
Rent roll, lease administration, and multi-owner accounting in one system of record.
Access & Security
Spot AI cameras and Alarm Lock keypads: AI monitoring and self-serve showings.
CMMS / Work Orders
Preventive-maintenance calendars, SLAs, and vendor dispatch tracked to completion.
Call Center & CRM
Live-agent coverage and a leasing pipeline that captures every inquiry.
BI & Owner Reporting
Real-time dashboards and a standardized monthly package for every owner.
Compliance & COI
Automated certificate-of-insurance tracking and life-safety documentation.
Our leasing partner
Leasing run by people who do nothing else.
We've teamed up with Flex Parks USA, the national specialist in small-bay industrial and flex space, so your leasing is run by people who do nothing else.
Flex Parks USA
Fort Worth, Texas
Specializes exclusively in small-bay industrial & flex space across the United States.
Brokerage · Investment Sales · Site Selection · Development Advisory
National Buyer & Tenant Network
Targeted exposure that fills your space faster.
Real-Time Market Data
Pricing intelligence for stronger lease terms.
Small-Bay Specialists
Shallow-bay focus, not office or big-box generalists.
Full-Service Advisory
Acquisitions, dispositions & development strategy.
Beyond LoopNet
Most owners only list on LoopNet. We put your space in front of the business owners who never look there.
Targeted posts showcasing available space.
Direct outreach to local business owners.
FB Marketplace
Listed where small businesses already shop.
Website + SEO
Ranked pages that capture local search.
Google Ads
Managed campaigns that win page one.
Straight answers
Every reason not to hand off management, answered.
“I'll lose control of my own asset.”
You keep ownership and the final call on every decision. We run daily operations and report to you monthly, with real-time KPI access in between. Nothing changes about who owns the building.
“My local manager already knows the tenants.”
Days 1-30 is a full site, lease-file, and vendor audit before we touch anything, plus a co-branded tenant introduction. Relationships transfer. What changes is the reporting, the maintenance discipline, and the leasing speed behind them.
“Generalist managers don't get this asset class.”
That's the gap. Big-box brokerage arms are built for single-tenant 500K SF boxes. We're 100% focused on flex and small-bay: frequent turnover, constant make-ready, and tenant mix that rewards hands-on operators, not spreadsheet landlords.
“Management fees eat my NOI.”
Our fees are structured so we only win when your NOI wins: a base fee on effective gross revenue, a leasing fee for keeping space full, and an ancillary income share on revenue we create that wouldn't otherwise exist.
“I only have one property, not a portfolio.”
Start with one park. Prove the platform on a single asset with a documented 90-day and year-one plan, then decide whether to expand. We built the pilot option for exactly this.
“I don't want to be locked into a long contract.”
Initial term is 2-3 years with auto-renewal, and either side can terminate for convenience with 90 days notice. You are not stuck if it is not working.
“How do I know reporting will actually be real?”
Six KPIs tracked every month, every asset: physical occupancy, NOI margin, days-to-lease, work-order turn time, tenant retention, collections percent. Each one carries a named owner, a documented baseline, and a target.
“Vacancies take forever to fill with a generalist manager.”
Self-guided showings via keyless keypad entry mean a prospect can tour and apply without waiting on a leasing agent to unlock a door. Paired with Flex Parks USA leasing full-time on the asset, days-to-lease is the number we chase hardest.
Have a different question?
Ask us directly →
Start with one park. Prove the platform. Then scale.
Onboarding experience
What the first 90 days looks like
A standardized transition, so you know exactly what week one delivers before you sign.
- 1
Days 1-30
Discovery & Stabilization
- Full site, lease-file & vendor audit
- Rent roll migrated into our PMS
- Co-branded tenant introduction
- Baseline KPI snapshot established
- 2
Days 31-60
Standardization
- SOPs implemented on-site
- Preferred-vendor program applied
- Contracts reviewed & renegotiated
- First owner reporting package delivered
- 3
Days 61-90
Optimization & Cadence
- Leasing pipeline fully populated
- Capital plan reconciled to budget
- 90-day business review with ownership
- Year-one plan presented formally
Our team
An org built for institutional-grade execution.
Jeremiah Boucher
CEO & Founder
20+ years acquiring, developing, and operating self-storage, industrial, and MHC. Host of the Finding Your Edge podcast.
Kellen Kalso
Chief Operating Officer
Owns the P&L for the management platform, internal and third-party, and the operating discipline behind every park.
The platform org: defined roles across three layers
Corporate / Platform
- VP, Property Operations
- VP, Leasing & Revenue
- VP, Client Services & BD
- Director, Facilities & Capital
- Director, Accounting
- Director, Technology
Regional
- Regional Director of Operations
- Regional Property Managers
- Regional Leasing Manager
- Regional Facilities Manager
Site-Level
- Property Manager
- Assistant PM / Coordinator
- Leasing Agent
- Maintenance Technician
Questions
Before you make the first call.
A base management fee on effective gross revenue, plus a leasing fee on executed leases, a construction management fee on capital projects, and a share of ancillary income we create. No flat rate: the structure is built so we only win when your NOI wins.
A 2-3 year initial term with auto-renewal, and 90-day termination for convenience on either side. You are not locked in if it is not working.
Days 1-30 includes a full vendor audit. A preferred-vendor program gets applied in days 31-60, with contracts reviewed and renegotiated where it helps you. Nothing gets torn out on day one.
Either. The single-asset pilot exists specifically so you can prove the platform on one property before deciding whether to expand. Most owners start there.
A standardized monthly owner reporting package and real-time access to six tracked KPIs: physical occupancy, NOI margin, days-to-lease, work-order turn time, tenant retention, and collections percent.
We've teamed up with Flex Parks USA, a Fort Worth-based brokerage specializing exclusively in small-bay industrial and flex space, so leasing is run by people who do nothing else.
Let's start with one park.
Prove the platform on a single asset, then scale across your portfolio.