Flex space third party management, built for the asset class
Flex space third party management from a generalist firm usually means the same playbook used for offices or big-box industrial, applied without adjustment. United Flex was built specifically for flex and small-bay, where frequent tenant turnover and constant make-ready activity reward hands-on operators.
Third party means you keep ownership and final say while a dedicated operator runs leasing, maintenance, accounting, and reporting under one playbook. The work changes hands. The asset does not.
One operating playbook, every asset
- Leasing & Marketing: tour-to-lease execution, renewal strategy, pipeline visibility
- Maintenance & Capital: preventive maintenance, work orders, disciplined capex
- Accounting & Reporting: monthly close, budgeting, standardized owner package
- Risk & Compliance: COI tracking, safety programs, life-safety compliance
- Tenant Experience: onboarding, communication, retention built into every touchpoint
- Technology & Data: a connected PMS / CMMS / BI stack that makes every KPI visible
Priced on value delivered
Fees are structured around alignment, not a flat rate: a base management fee on effective gross revenue, a leasing fee earned on executed leases, a construction management fee on capital projects, and a share of the ancillary income we create.
The reporting you should expect
Every asset reports the same six numbers every month: physical occupancy, NOI margin, days-to-lease, work-order turn time, tenant retention, and collections percent. Each metric carries a named owner, a documented baseline, and a target, and the monthly owner package shows the financials behind them. Between reports, tenant calls route to a dedicated call center with live agents, so every inquiry gets answered and every leasing lead lands in a tracked pipeline instead of a voicemail box. If a number starts slipping, you hear about it in weeks, not at year-end.
Common questions
What counts as flex space?
Small bay and contractor bay industrial with roll-up doors and multiple tenants under one roof, distinct from single-tenant big-box or traditional office.
Is this only for large portfolios?
No. A single-asset pilot proves the platform on one property before you commit a portfolio.
How is this different from a generalist manager?
100% focus on flex and small-bay, AI-monitored security, self-guided showings, and KPI reporting most generalist managers do not offer.
Do I lose control of decisions on my property?
No. Ownership and major decisions stay with you. The platform runs day-to-day operations against a plan you approved, and reports monthly against it.